Get in Contact and Enquire | Charlton Brown Queensland

Have Your Say

Thank you for taking the time to let us know. Your observations are important to us. Please tick the relevant area and your comments will be forwarded to the appropriate section for their action.

Feedback Type

COMPLAINT – Although we endeavour to make every experience great sometimes facilities, processes or people can let us down.

FEEDBACK – Charlton Brown encourages student and community feedback as part of our continuous improvement strategy.

COMPLIMENT FOR A STAFF MEMBER – It is always gratifying when the excellent service provided by our teaching and administration staff is recognised and acknowledged.

First Name

Last Name

Phone/Mobile

Student Number

Details of Compliment / Feedback / Complaint

Please outline the nature of your comments. If you are lodging a complaint, please include what action you have taken to date, who you have discussed the matter with, and what response you received. Please attach any documentation that you believe is relevant to this situation.

Outcome

What Outcome are you requesting from this process?

Do you wish your details to be kept Confidential?

Yes

What happens after my form is submitted?

We will acknowledge your submission within 2 working days (24–48 h for urgent safety matters) and aim to resolve it within 10 working days. If more time is needed, we’ll keep you updated at least fortnightly.

Privacy Disclaimer

Charlton Brown is collecting the information on this form in accordance with the Information Privacy Act 2014 in order to evaluate client feedback for the purpose of continuous business improvement. Only authorised Charlton Brown Staff have access to this information. Your personal information will not be disclosed to any other third party without your consent, unless authorised or required by law.

Need Help?

Need help completing this form or prefer an interpreter / advocate? Contact Student Support and we’ll assist at no cost.

Links

Appeals Policy

National Training Complaints Hotline

ASQA tip-off page

Have your Say – Let us Know what You Think of Our College!

Have Your Say

Have Your Say