We’re here to help.

Support is just a phone call away .

Studying is challenging, and navigating your way through the course can be daunting. Our diverse student support team come from extensive backgrounds, and have the experience and knowledge to help you with any enquiry – from help studying, to administration questions. So if you get stuck, drop us a line, any time.

Remember, You’re Not Just a Number.

At each of our welcoming and convenient campuses, we focus on ensuring every student has the opportunity to learn through sharing their ideas and asking questions. We believe in touching lives and connecting people, at Charlton Brown you’re not just a number, you’re a person. As a student, we empower you to discover your own passion for learning, which will ultimately drive your success in a rewarding career.

Fundamentally, Charlton Brown is singularly committed to graduating students at the top of their field, while crafting a positive training journey full of lifelong memories – that’s the Charlton Brown Promise ™.

Get in Touch with Student Services →

Quick access to essential policy:

Student Support, Diversity and Inclusion Policy & Procedure
Feedback and Complaints Handling Policy & Procedure
Student Progression and Monitoring Policy & Procedure
Critical Incident Policy & Procedure
Assessment Policy & Procedure
Fees & Payments Policy & Procedure

Academic Integrity

Academic integrity means being honest, responsible and ethical in your learning and assessment. It ensures Charlton Brown qualifications accurately reflect your skills and knowledge and maintain the trust of students, employers, regulators and the community.

As a Charlton Brown student, you must:

• Submit your own original work.
• Correctly reference all sources, including information, ideas, data and quotations used in your assessments.
• Avoid plagiarism, collusion, contract cheating and unauthorised assistance.
• Complete assessment declarations honestly.
• Use artificial intelligence (AI) tools responsibly and only when permitted.

AI tools may support learning activities, such as checking grammar, summarising concepts or generating practice questions. However, AI must not be used to write or reword assessment responses unless specifically allowed by your trainer and assessor. Any approved AI use must be acknowledged.

Charlton Brown uses plagiarism detection, AI-content analysis where appropriate, and assessment review processes to ensure assessment work is authentic.

Academic misconduct may result in outcomes such as resubmission, a warning, a Not Yet Competent (NYC) result, an integrity workshop, suspension or cancellation of enrolment, depending on the seriousness of the breach.

For support with referencing, assessment requirements or AI use, contact your trainer and assessor before submitting your assessment.

Further information:

• Academic Integrity Policy and Procedure
• Student Code of Conduct
• Student Handbook

Your Learning Coach

A single point of contact for your enrolment.

At Charlton Brown, we provide every student with a study coach, a single point of contact for the entire duration of your enrolment with us. This approach enables students to build an important and reliable relationship with someone who truly cares about their learning outcomes and success.

Simply confer with both your study coach and trainer to decide upon a preferred contact method and contact frequency, i.e. how often you would like us to contact you throughout the course. Just like our courses, this arrangement is completely flexible and puts you in control of your studies.

Dedicated Study Plan

Upon successfully enrolling, all Charlton Brown students receive an all-inclusive study plan tailor-made to suit their individual circumstances. For students with family or employment commitments, your personal study plan can easily be personalised so that you can dedicate time to your current responsibilities.

Study plans outline a variety of important information, including course completion dates, number of study hours required each week, preferred contact method frequency as arranged with your study coach, and your learning coach’s name and details.