What support does Charlton Brown provide?

Charlton Brown provides a variety of support networks – Student, Trainer, Technical and Career Support.

Student Support

On hand at all times to assist you with any student administration related enquiry, our student services team can be
contacted in person at the Student Support area between 9 & 5, via the portal, or by email or phone.

Trainer Support

Your trainer is available at every stage of the course to provide you with advice and assistance, including in-class. To get in contact with
your trainer for any course related query, simply log into the portal and contact them by live chat, arrange a video
conference, or give them a call.

Please note that you can access support from your trainer at regular workshops and that there are also designated times
outside of business hours during which you can contact your trainer

Technical Support

Charlton Brown has a technical support team on hand to assist students with technical related queries and problems, for instance,
portal features and functionality, password reset requests, and other technical enquiries. You can contact them by phone
during business hours or obtain a support ticket through the portal.

Career Support

To assist you in a smooth transition from your studies to your new career, Charlton Brown provides support that goes beyond helping
you achieve the qualifications you’ve worked hard to acquire. We provide a comprehensive range of complimentary career
support services to ensure our students are ready to start searching for meaningful employment in the career path of
their choosing and feel confident about their employment prospects.

From establishing/updating your LinkedIn profile to providing resume reviews and telephone consultations with your
career coach, you’ll find you receive all the career support assistance you need from Charlton Brown. For further details, please
access the career and study support section.