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Community Services
COURSE CODE: CHC52015

Diploma of Community Services

INTAKES

Monthly

DURATION

52 weeks

Domestic / Permanent Resident FEES

$7,800

INDUSTRY PLACEMENT

100 hours

CRICOS CODES

0101718

NUMBER OF UNITS

INTERNATIONAL STUDENTS

Yes

What study modes are available?

  • Entirely On-Campus
  • Entirely Online (Face to Face)
  • Entirely Online (Self-study)
  • Mixed Mode (Part On-Campus & Online)
20 CONTACT HOURS PER WEEK*

*Domestic students are only required to attend practical & lecture sessions

This qualification is designed to prepare you for undertaking case management, teaching the skills involved in managing, co-ordinating and delivering of person-centred services to individuals.

About This Course:

This course provide a comprehensive knowledge along with hands-on experiences in the community service area. It helps students to find jobs in the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals, and may also have responsibility for the supervision of other workers and volunteers and/or case management,  plus undertaking program coordination or the development of new business opportunities.

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency. This course has a minimum of 15 supervised scheduled face to face course contact hours on campus per week as well as 5 distance / online education hours per week. This comes to a total of 20 hours per week. Students are also required to undertake reading, activities, research, assessments and homework.

This qualification offers the students the opportunity to gain the knowledge and specialised skills to work in the Community Services sector including delivery of person-centred services to individuals, groups and communities, case management and coordination and collaboration with other community organisations and other key stakeholders.  

The course will provide the students the opportunity to learn how to develop and implement service programs and case management, facilitate community participation and social inclusion, as well as manage and promote diversity within the Community Services setting. The students will also learn how to reflect and improve their own professional practice.  

What You’ll Learn:

  • high-level communication skills
  • develop strategies to work with at-risk groups within the community
  • gain valuable research skills
  • work within legal and ethical frameworks
  • the industry knowledge you need to succeed in the community sector
  • confidence and skills to seek employment as a case manager or community services worker

Career Outcomes


Our graduates work with industry experts

ENTRY REQUIREMENTS

AGE
18
GRADE
11
IELTS
5.5

Age

Minimum age of 18 years

Education & Experience Requirements

Year 11 Australian Senior High School Certificate or equivalent with full academic results

English Language

Upper-Intermediate English (equivalent to 5.5 academic IELTS)

Required Identification

Photo ID and evidence of citizenship (international students must provide copy of passport)

Computer Skills & Equipment

Basic computing skills including use of Microsoft Office programmes, in addition to hardware requirements of a portable computer with keyboard, pointing device, speaker, camera and microphone, and a broadband internet connection.

Additional Requirements

Applicants for this course must be able to make themselves available to undertake the industry placement that forms part of the training and assessment activity. Students must be fully vaccinated against COVID19 prior to undertaking placement.

Further Information

Students who are unable to meet the academic or English language criteria may in some cases be eligble to undertake our Language, Literacy & Numeracy (LLN) test. Criteria may change at any time without notice. Additional English language requirements may apply to international applicants from non-English speaking backgrounds wishing to articulate on a visa package into a university programme.

TRAINING PLAN

Week 1- 9 

  • The students will learn how to develop and implement service programs and workplace communication strategies, as well as how to provide advocacy and representation services and assess co-existing needs 

Week 10-14

  • The students will learn how to analyse the impacts of sociological factors on clients in community work and services and assess the needs of client with alcohol and drugs issues 

Week 15

  • Break 

Week 16-37 

  • The students will learn how to manage and promote diversity and legal and ethical compliance, as well as coordinate complex case requirements and facilitate all aspects of case management, workplace debriefing and community participation and social inclusion 

Week 38

  • Break 

Week 39-52

  • The students will learn how to reflect on and improve own professional practice, manage work health and safety, develop and maintain networks and collaborative partnerships, as well as how work with people with mental health issues.  

 

Students are required to complete 100 hours of placement within community organisations. 

Date Duration (week) Unit Code Unit Name Assessment Due Date
02 Jan – 20 Jan 2023 3 CHCCCS007 Develop and implement service programs 22-Jan-23
23 Jan – 03 Feb 2023 2 CHCADV002 Provide advocacy and representation services 5-Feb-23
06 Feb – 17 Feb 2023 2 CHCCOM003 Develop workplace communication strategies 19-Feb-23
20 Feb – 03 Mar 2023 2 CHCAOD004 Assess needs of client with alcohol and drugs issues 5-Mar-23
06 Mar – 24 Mar 2023 3 CHCDEV002 Analyse impacts of sociological factors on clients in community work and services 26-Mar-23
27 Mar – 07 Apr 2023 2 CHCCCS004 Assess co-existing needs 9-Apr-23
10 Apr – 16 Apr 2023 Term Break
17 Apr – 12 May 2023 4 CHCDIV003 Manage and promote diversity 14-May-23
15 May – 02 Jun 2023 3 CHCCSM004 Coordinate complex case requirements 4-Jun-23
05 Jun – 23 Jun 2023 3 CHCLEG003 Manage legal and ethical compliance 25-Jun-23
26 Jun – 07 Jul 2023 2 CHCCSM005 Develop, facilitate and review all aspects of case management 9-Jul-23
10 Jul – 04 Aug 2023 4 CHCMGT005 Facilitate workplace debriefing and support processes 6-Aug-23
07 Aug – 01 Sep 2023 4 CHCDIS008 Facilitate community participation and social inclusion 3-Sep-23
04 Sep – 22 Sep 2023 3 CHCPRP003 Reflect on and improve own professional practice 8-Oct-23
25 Sep – 01 Oct 2023 Term Break
02 Oct – 06 Oct 2023 1 CHCPRP003 Reflect on and improve own professional practice 8-Oct-23
09 Oct – 03 Nov 2023 4 CHCMHS001 Work with people with mental health issues 5-Nov-23
06 Nov – 01 Dec 2023 4 HLTWHS004 Manage work health and safety 3-Dec-23
04 Dec – 15 Dec 2023 2 CHCPRP001 Develop and maintain networks and collaborative partnerships 17-Dec-23
18 Dec – 31 Dec 2023 Term Break

VSL INFORMATION

VSL Course Schedules, Fee Information, Parental Consent Form, Re-Credit Application Form, Re-Credit Policy & Procedure, and Student Information Sheet can be found here: https://charltonbrown.edu.au/documents/#vsl

UNITS

CORE UNITS

Unit Code
Unit Name
CHCCCS007
Develop and implement service programs
CHCCOM003
Develop workplace communication strategies
CHCDEV002
Analyse impacts of sociological factors on clients in community work and services
CHCDIV003
Manage and promote diversity
CHCLEG003
Manage legal and ethical compliance
CHCMGT005
Facilitate workplace debriefing and support processes
CHCPRP003
Reflect on and improve own professional practice
HLTWHS004
Manage work health and safety

ELECTIVE UNITS

Unit Code
Unit Name
CHCADV002
Provide advocacy and representation services
CHCAOD004
Assess needs of client with alcohol and drugs issues
CHCCCS004
Assess co-existing needs
CHCCSM004
Coordinate complex case requirements
CHCCSM005
Develop, facilitate and review all aspects of case management
CHCDIS008
Facilitate community participation and social inclusion
CHCMHS001
Work with people with mental health issues
CHCPRP001
Develop and maintain networks and collaborative partnerships

UNIVERSITY PATHWAYS

Griffith University
Packaged
50/60 CP
Griffith University
Packaged
30/40 CP

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Course Information

Brisbane Ann Street Campus Intake Dates

2023 Academic Calendar & Intake Dates:
Download Here →

2024 Academic Calendar & Intake Dates:
Download Here →

Note: information provided for guidance only, may change without notice.


Brisbane Ann Street Campus Tuition Fees

Course Name Course
Duration
Domestic / Permanent Resident Campus
Availability
Intakes
Diploma of Community Services 52 weeks $7,800 ANN GLD Monthly

Additional Fees:

Enrolment Fee: $250
Material Fee: $250


Brisbane Ann Street Campus Study & Schedule

KEY:
Lecture (F2F Online)
Lecture (On-Campus)
Practical (Offsite)
Practical (On Campus)
Supervised Training (Online)
Tutorial (F2F Online)
Tutorial (On Campus)
Session Recorded

Group A

MondayMon
Teams
9:00 am - 2:00 pm
Kristen Carpenter
TuesdayTue
Room 1
9:00 am - 4:30 pm
Kristen Carpenter
WednesdayWed
ThursdayThu
Room 1
9:00 am - 4:30 pm
Kristen Carpenter
FridayFri
SaturdaySat
SundaySun

Brisbane Ann Street Campus Course TRAINERS

Kristen Carpenter

Charlton Brown has recently engaged qualified and accredited trainer, Kristen Carpenter has over 20 years’ experience working within the NDIS, Disability, Mental Health, Aged Care and Community Services landscape and over 7 years delivering bespoke and accredited training courses designed to support organizational learning and development in the industry.

Brisbane Ann Street Campus Campus & Facilities

Your Campus

NIET Group Ann Street Centre is the home of Charlton Brown vocational courses in Brisbane CBD, with a dedicated Fashion Lab, aged care and child care training facilities. With 10 massive classrooms and intimate breakout rooms.

Session Locations

Teams
  • Online Video Conference

Whether you’re working with teammates on a project or planning a weekend activity with loved ones, Microsoft Teams helps bring people together so that they can get things done. It’s the only app that has chats, meetings, files, tasks, and calendars in one place—so you can easily connect with people and bring plans to life.

Ann Room 1
  • Projector
  • Multimedia Wall
  • Lecture Seating

NIET Group Ann Street Centre is the home of Charlton Brown vocational courses in Brisbane CBD, with a dedicated Fashion Lab, aged care and child care training facilities. With 10 massive classrooms and intimate breakout rooms.

Gold Coast Southport Campus Intake Dates

2023 Academic Calendar & Intake Dates:
Download Here →

2024 Academic Calendar & Intake Dates:
Download Here →

Note: information provided for guidance only, may change without notice.


Gold Coast Southport Campus Tuition Fees

Course Name Course
Duration
Domestic / Permanent Resident Campus
Availability
Intakes
Diploma of Community Services 52 weeks $7,800 ANN GLD Monthly

Additional Fees:

Enrolment Fee: $250
Material Fee: $250


Gold Coast Southport Campus Study & Schedule

KEY:
Lecture (F2F Online)
Lecture (On-Campus)
Practical (Offsite)
Practical (On Campus)
Supervised Training (Online)
Tutorial (F2F Online)
Tutorial (On Campus)
Session Recorded

Group A

MondayMon
Teams
1:00 pm - 5:00 am
Rebecca Madarang
TuesdayTue
WednesdayWed
ThursdayThu
Room 8
9:00 am - 5:00 pm
Rebecca Madarang
FridayFri
Room 8
9:00 am - 5:00 pm
Rebecca Madarang
SaturdaySat
SundaySun

Gold Coast Southport Campus Course TRAINERS

Rebecca Madarang

Trainer and Assessor with 5 years of experience.

Gold Coast Southport Campus Campus & Facilities

Your Campus

Nestled along Queensland’s most iconic coastline, our Gold Coast Centre is a study and recreation paradise, just minutes from the surf, gigantic shopping malls & a wealth of attractions.

1 Nerang Street, Southport

Session Locations

Gold Coast Room 8
  • Smart Tv

Cosy teaching space complete with collaborative seating and smart tv.

Teams
  • Online Video Conference

Whether you’re working with teammates on a project or planning a weekend activity with loved ones, Microsoft Teams helps bring people together so that they can get things done. It’s the only app that has chats, meetings, files, tasks, and calendars in one place—so you can easily connect with people and bring plans to life.

Here's what our Community Services students think

See why more than 20,000 students have chosen Charlton Brown

Karent Camacho
Diploma of Community Services
Yashi is amazing! She has years of experience in community services. Her class is engaging and interactive. Her assistance and guidance in my studies have improved my confidence getting a job in the field.

Why study with ?

Very Affordable.

Our low fees are designed to make education accessible to all students, and we provide a range of funding options, and customised payment schedules.

Lots of Pathway Options.

We offer more than 200 different package and pathway options to award-winning Australian universities, like Griffith, Bond and UTAS.

Accessible Entry Requirements.

Our college caters to learners of all academic backgrounds and English levels, with a huge range of free study support and tutoring options.

Just the education you need.

Our hyper-focused, student-support-heavy training programmes are designed to get students out into industry, with exactly the skills that industry demand.

How do I apply?

Our application process is free, easy & there’s no obligation.

1

Submit an Application

It’s free, takes around 5 minutes, and helps our team make sure you’re eligible. If you have any questions, for example around how to pay, funding, schedule, placement etc, ask them at the same time.
Click here to start →

2

Accept your letter of offer

Our team will send you a letter of offer for you to accept. Sign and send it back, pay your enrolment fee, then our Admissions Team will send you an onboarding pack, provide Student Learning Portal access and introduce you to your trainer. Welcome onboard!

I’ve had a really fantastic time studying with the college – our training team are really personable and give us a really in-depth and industry-relevant training experience – both in terms of learning to cook, but also running a kitchen.

Rahul Maharjan

My trainer Richard Kim provided great support and care when I was sick due to the pandemic. Richard gave me extra time on assignments. He also explained every topic with great patience. I consider myself extremely lucky to be his student.

Dhruv Dev

Yashi is amazing! She has years of experience in community services. Her class is engaging and interactive. Her assistance and guidance in my studies have improved my confidence in getting a job in the field.

Karent Camacho

During my work placement at Edge Early Learning Centre, I was promoted to lead educator! I thoroughly enjoyed studying at Charlton Brown – easy access to ECEC resources, constructive feedback on the assessments, and tons of help and encouragement from my trainer Fei Yu.

Zhuang Yuci

Great learning experience! A very welcoming environment with a great location in Hobart City! Huge thanks to trainer Jean for his enthusiasm and dedication.

Rajitha Pathum

After completing the work placement, I received a job offer at a renowned childcare centre in Hobart. I would like to thank my trainer Adam for providing a huge amount of support and encouragement during the course.

Lan Huong Luu

Thank you for the great service and guidance in educating students. I finished my certificate in this college because they’re very helpful and professional.

Franchezca Israel

Words cannot express accurately enough how grateful I am for having Fanny as my trainer during most of my Diploma in Early Childhood Education and Care. The level of her service delivery was above and beyond my expectations, as well as her ethics and the knowledge and skill set she kindly shared with her students, always with a positive attitude, broad smile and gentleness that are her trademark.

Angelica Okawa

Teachers and general staff are always willing to attend our needs, tutoring, questions or even basic documents from reception. The campus is organised and clean. Library, learning materials and even the kitchen are always available for student’s use. I feel comfortable studying here and supported by my teachers. Having chosen to study Childcare at Charlton Brown has being a great decision. Thank you Fanny and Fei for your constant support both in theory assessments!

Dayhan Torres
Patricia Charlton Brown

Charlton Brown’s trainers are excellent, helping me throughout my Certificate III in Early Childhood Education with incredible examples from the industry, blending their experience and background into the lessons; it really makes the training engaging.

Patricia R
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